FAQ

Blush is committed to designing innovative products using safe and clean materials that encourage you to explore your body. All our products are mindfully tested to ensure they are body safe and of the highest quality. They are built to last while keeping your safety and pleasure front and center!

We strive to use fewer greenhouse gases in production so you can feel confident and guilt-free about your purchase. Our Gaia collection, the world’s first Biodegradable Vibrator, is made with a unique BioFeel material, a non-petroleum plant-based bioplastic, to promote a greener and cleaner way of life.

Learn more about the materials your favorite Blush Toy is made of here.

Cleaning and care vary for each item depending on the material it is made of, and it's splashproof/waterproof rating. In general, clean all toys before and after use with a mild, unscented hand or dish soap and water or any toy cleaner. Allow it to dry completely before storing.

Lubricant Usage: We recommend using water-based lubricants with all toys. Avoid using silicone lubes with silicone toys, as it will degrade the silicone. We always suggest doing a patch test, hybrid, or oil-based lubricants on a discreet spot of your toy before use to ensure compatibility. For more information on how to care for your specific Blush item, visit the corresponding product page.

If you believe the toy, you received is defective or not in a working condition, please visit our warranty page.

If your toy stops working, begin by troubleshooting some common issues.

If your toy is battery operated:

• Make sure to install new batteries. Alkaline batteries are recommended. Do not use rechargeable batteries, as they may burn out the motor.

• Check the battery position. Follow the guides inside the battery compartment to make sure the batteries are placed in the toy correctly.

• Make sure the battery contacts are not wet, corroded, or loose.

• Make sure to close the battery cap and cover the compartment tightly.

If your toy is rechargeable:

• Check whether the product is adequately charged. Begin by plugging your charger in and attaching it to the toy.

• For toys with a pin charger, make sure the charging plug is fully inserted into the port. For toys with a magnetic charger, make sure both contacts are lined up properly with the charging contacts on the toy.

• You’ll know your toy is charging when an indicator light turns on and flashes off and on. Once the toy is fully charged and ready to use, the indicator light will stop flashing and the light will glow steadily.

If your vibrator still doesn’t work, check out the Warranty page to see if your item is still protected under the manufacturer’s warranty. Follow the steps on that page to file a claim.

Additionally, we recommend charging your toys after every use for optimal life span.

Everybody is different. All our different bodies have different needs, and those are going to change throughout our lifespan. At Blush, we have a vast array of different types of products that mean all of us can access sexual pleasure.

If you are interested in enhancing your sexual pleasure and are curious about the toys that can help with that, read our blogs.

All products that are available in our warehouse are shipped within 1-2 days of placing your order. Of course, we always strive to keep all products in stock for you. There may be a rare case of shortage, and in such a case, we will contact you via e-mail.

USPS standard shipping / 3-5 business days - free on all orders

USPS Express / 2 business day

USPS Priority Mail Express day / 1 Day

We are sorry to hear that you aren’t satisfied with your product. All our products are created mindfully to elevate pleasure for all bodies. We believe that all our bodies are different. Therefore, it can take some time to adapt to the unique sensations.

Due to the highly intimate nature of the toys, we do not accept returns or exchanges irrespective of the packaging seal being open or not.

Our customer’s safety is our priority.

We are sorry to hear that you aren’t satisfied with your product. Unfortunately, we do not offer refunds. But in case your product stops functioning within 30 days of receipt, and you have not done anything unusual to cause the product to stop working, please write to us through the contact us page and request an exchange for the same item. We want to serve you.

Due to the intimate nature of our products, we do not offer any kind of repair service. To serve your better, we recommend writing to us through the contact us page. Tell us about the product and what issue you are experiencing. The information will allow us to send you the appropriate solution along with the warranty information (this might vary from product to product).

Blush is committed to designing innovative products using body-safe and clean materials that encourage you to explore your body. All our products are mindfully tested to ensure they are of the highest quality. Quality is our priority, and therefore we provide a warranty on our products.

Our warranty covers your product from electronic defects. Qualified products are eligible for a one-time replacement of the original product purchased with the same value. Currently, our warranty is only valid in the USA and Canada.

60 DAYS - GAIA

5 YEARS - Aria | Avant | Impressions | Luxe

We encourage visiting the product manual page on our website to review proper usage instructions before submitting a claim.

Please Note: Silicone surfaces damaged from using silicone lube, boiling or dish-washing electronics, severe trauma and deep cuts or gouges are not covered by warranties.

Damage caused by:

improper use

attempting to modify or repair the product

submerging products that are not waterproof into water

lost or stolen products

unpreventable natural catastrophes such as inclement weather or other natural phenomena

melting – allowing products made of TPE, TPR, and PVC to touch will cause melting of the material

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